BOSTON - The issue impacting calls to 911 Friday morning has been resolved, according to the Massachusetts Emergency Management Agency.
The agency released a final update around 8 p.m, saying that the state 911 system was operating normally, and the nationwide system issues that caused the sporadic outages throughout Friday, at least in Massachusetts, were corrected.
Residents were reminded not to call 911 or a local 10-digit emergency number to test the functionality.
Earlier in the day, the outages continued to linger, originally starting with cellular calls and then moving to landlines.
"The initial release of information regarding this issue this morning stated that the problem was confined to cellular 911 calls. However, updated information suggests that there may be a landline impact as well," a release stated.
State police and Massachusetts Emergency Management Agency had reported earlier in the day that sporadic outages were still affecting some Bay State communities.
"You may hear a fast busy signal, hear a recording saying, “All circuits are busy” or something similar, or you may get connected to a different emergency call center than you were expecting," State Police said in a release.
UPDATE: Technical issues with the 911 system, and the resulting wireless capability outages, have been resolved. Massachusetts callers may resume using 911 from their cell phones for public safety emergencies. https://t.co/6AAeRdVxeN— Mass State Police (@MassStatePolice) December 28, 2018
The issue has to do with a nationwide internet outage from CenturyLink, and federal officials have opened an investigation into the outage.
During the outage, a fire was put out in the North End in Boston, all thanks to a rapid response after a fire box was pulled on Endicott Street.
A nationwide outage of telecommunications company CenturyLink is affecting the 911 service in parts of Massachusetts and around the nation Friday morning.
If you need emergency help from first-responders:
Landline calls appear to be working, but Massachusetts State Police say if you are calling from a cellphone try dialing 911 first. If the call does not go through, dial one of these 10-digit public safety answering point emergency call center (PSAP) numbers or your local police department:
Shelburne Control PSAP 413-625-8200
New Braintree Control PSAP 508-867-1170
Northampton Control PSAP 413-586-1508
Framingham PSAP 508-820-2121
The outage seems to only be affecting wireless 911 calls; landline calls to 911 appear to be working, according to MSP.
An internet outage affecting CenturyLink customers across the country is impacting 911 call centers in many states. CenturyLink said engineers identified a problem and are working on repairs to fully restore service within hours.
To the residents of Amesbury,Essex, Middleton,Topsfield and Wenham. There is currently a nationwide issue affecting the routing of emergency calls dialed via 911. In the interim if you have an emergency in one of these communities and cannot get through please dial 978-646-8402.— Essex County 911 (@ECRECC) December 28, 2018
Hanover Residents: There is currently a nationwide issue affecting the routing of emergency calls dialed via 911. In the interim if you have an emergency in Hanover and cannot get through please dial 781-826-2335. Press “0” at the prompt.— Hanover Fire Dept. (@HanoverFire) December 28, 2018
Due to statewide 911 connectivity issues, anyone unable to get through to 911 should call the Boston Police Department's 10 digit number: 617-343-4911.— Boston Police Dept. (@bostonpolice) December 28, 2018
There are reports state-wide that some cell phone calls to 911 are not going through properly. If you need emergency services today, either call from a landline or call our business line at 781-440-5100.— Chief Brooks (@ChiefBrooksNPD) December 28, 2018
Due to a nationwide CenturyLink outage, the State is experiencing 911 connectivity issues. Anyone unable to get through to 911 should call Worcester Emergency Communications at 508-799-8606.@TweetWorcester @WorcesterPD @WorcesterFD— Worcester EM (@WorcesterEM) December 28, 2018
We have been made aware that cellular 911 service may not be working in some parts of the country including parts of Massachusetts. If you experience difficulty when calling 911 from you cell phone in @north_andover call the police 10 digit line 978-683-3168— Andrew Maylor (@Town_Mgr_Maylor) December 28, 2018
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