BOSTON — Thousands of drivers in Massachusetts recently received letters in the mail from the Registry of Motor Vehicles stating their licenses were being suspended.
The RMV says it identified a technical glitch in the new Atlas system it switched over to last month, resulting in letters being sent to nearly 10,000 people claiming their licenses would be suspended for not paying outstanding fees.
Matthew Patton says he got the letter in the mail Saturday morning warning he could owe as much as 1,200. He and his wife spent the entire long weekend racking their brains.
But it wasn't until he called the registry Tuesday morning that an automated recording let him know what was going on, stating if anyone received a letter about a pending suspension that it may have been an error and the RMV apologized for any inconvenience.
Patton says it’s a mistake that had him and his wife frustrated and concerned.
“I'm finishing up law school. We have a baby on the way. I also work, so I don't have three, four hours to go sit at the RMV and hope that they can help me resolve it,” Patton said.
A spokesperson for the Massachusetts Department of Transportation, which includes the RMV, told Boston 25 News, "the RMV recently identified a technical glitch in the new software system that resulted in letters being sent in error to customers, and the RMV immediately corrected this issue on the same business day to notify impacted customers."
Officials say the problem was identified last Thursday and correction letters were mailed out within 24 hours. But Patton claims, he has yet to receive that letter in the mail
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