Complaints continue to come in for a travel company called FlightMover LLC. Upset customers claim the company doesn’t disclose all the terms of their tickets and tries to squeeze more money out of them. The Flight Mover website boasts low air fares along with “Best Customer Care.” Traveloer Joe Ferrazza says that’s what attracted him when planning his upcoming holiday trip.
“I found this company, and said ‘Oh, these ticket prices look great,’” Ferrazza said.
For Joe Ferrazza, his round-trip airfare on flights between New York and Cincinnati around Christmas were advertised at just over $300. He says he felt it was a good deal, so he booked it.
He said, “I went to purchase the ticket and received an email a few minutes later that I needed to call this company, which I then did.”
Ferrazza said, once on the phone, the company told him his flight didn’t include a carry-on bag or even a personal item. If he wanted to bring any luggage, he needed to upgrade. He claims the new price the customer service representative quoted was nearly $900.
According to Ferrazza, “Well, the first thing I thought was, how can they not include a personal item and a carry-on bag?”
To make matters worse, he said customer service tried to strong arm him into accepting it.
“The guy said to me, ‘Well, you’re going to pay for this anyway.’”
Another traveler tells us she agreed to pay for the upgrade after a similar phone call, but she felt like it was a bait and switch by Flight Mover.
FlightMover LLC has an “F” rating with the Better Business Bureau. The BBB says it has also noted a pattern of complaints.
“The common theme that we see in complaints and reviews is that consumers are not getting the travel combinations or the tickets that they expected,” said BBB President Holly Salmons. She said many of the complaints were related to extra fees and terms the consumers didn’t feel were fully disclosed.
On a Google review, one consumer complained they were sold a standby ticket and wrote: For the love of God, please to not book anything with this company.
One thing that Joe Ferrazza says is clear to him, is that he’ll never do business with them again.
“I told them… I said, ‘Well, I’m not paying for this, and I will inform the Better Business Bureau, and I’m going to alert my bank,” Ferrazza said.
Ferrazza did not end up having to pay and he rebooked with another company. FlightMover LLC has not responded to our questions about all of this.
Before booking, make sure you do your homework and read the reviews about companies especially if you’ve never used them before.
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