Citizens Bank closing these 26 Stop & Shop branches in Massachusetts early next year

Citizens Bank is closing 26 branches located inside Stop & Shop stores in Massachusetts starting next month.

“We continue to evaluate, evolve and adjust our branch strategy across our network, and can confirm that we have decided to transform these Stop & Shop in-store branches to self-service kiosks,” Citizens spokesperson Rory Sheehan told Boston 25 News via email. “In-store branches remain part of our overall strategy to help customers bank when, where and how they prefer, but these reformats are part of our ongoing effort to review customer patterns, optimize branch locations, and make adjustments as appropriate.”

The branches will be replaced with self-service ATM kiosks where customers can make routine transactions, such as deposits and withdrawals. In most cases, a full-service Citizens branch is located less than a mile away.

“We value our customers and make every effort to transition them to the nearest local branch as seamlessly as possible, in addition to continuing to invest in our digital and mobile capabilities to allow them to easily bank with us in any location,” Sheehan said.

Citizens is encouraging impacted employees to apply for open positions within the company. Sheehan said the company has “found a place already for the majority of colleagues who would be impacted.”

The branches being closed will begin to transition to self-service kiosks in early next year. In a few of the locations, Citizens will be piloting a virtual kiosk which would allow a customer to talk directly to a banker in the company’s contact center.

82 Citizens branches will remain in Massachusetts Stop & Shop stores.

“Citizens and Stop & Shop are pleased to have recently renewed our multi-year partnership and we look forward to continuing to serve customers together,” Sheehan said.

“Stop & Shop looks forward to its continued partnership with Citizens and to continue offering our customers the convenience of banking in our stores with the transition to self-service kiosks at a select number of locations,” Stop & Shop spokesperson Jennifer Brogan told Boston 25 News via email.

Closings List:


337 Great Road

Closing Date: February 24th


300 Grove Street

Closing Date: January 21st


516 Route 134, Suite 1A

Closing Date: January 12th

East Falmouth

20 Teaticket Highway

Closing Date: January 20th


221 Huttleston Avenue

Closing Date: January 13th


19 Temple Street

Closing Date: February 10th


6 Thatcher Road

Closing Date: February 4th


323 Plymouth Street

Closing Date: February 3rd


10 Technology Drive

Closing Date: January 27th


36 Bedford Street

Closing Date: January 13th


829 Worcester Street

Closing Date: February 17th

New Bedford

1001 Kings Highway

Closing Date: January 6th

New Bedford

438 Dartmouth Street

Closing Date: January 20th

North Adams

867 State Road

Closing Date: February 11th

North Reading

265 Main Street

Closing Date: January 28th


468 Washington Street

Closing Date: February 17th


495 Southern Artery

Closing Date: February 3rd


65 Route 6A

Closing Date: January 7th


779 McGrath Highway

Closing Date: February 2nd

South Yarmouth

484 Station Avenue

Closing Date: February 4th

South Yarmouth

55 Long Pond Drive

Closing Date: January 14th


1600 Boston Road

Closing Date: February 11th


415 Cooley Street

Closing Date: February 9th


278 Washington Street

Closing Date: February 9th


450 Paradise Road

Closing Date: January 6th

West Springfield

935 Riverdale Road

Closing Date: February 4th