Food frustrations: Market Baskets across Mass. struggle with payment processing issues Wednesday

TEWKSBURY, Mass. — Market Basket experienced payment processing issues at some of its locations on Wednesday.

Due to a service disruption by a third-party vendor, some stores experienced intermittent delays in transaction processing, according to a spokesperson for the Tewksbury-based grocery chain.

“Sixteen dollars on me and I got what I could,” said Ellen Toner, a Market Basket shopper.

Ellen Toner was glad she had a little bit of cash to walk away with some of her items at the Market Basket in Somerville Wednesday.

Toner and many other shoppers had to ditch their shopping carts full of food when there was a payment processing issue system-wide at many Market Baskets across New England.

Workers put up ‘cash only’ signs on the front doors for most of the afternoon, leaving many shoppers frustrated.

“I couldn’t believe it, I mean they were telling people that came in that side that the credit was down, I come in this side, no one told me- I said where’s the sign? I didn’t see no sign,” said Toner.

A Market Basket spokesperson says their team was working throughout the day Wednesday to resolve the service disruption caused by a third-party vendor, and by 6:30 PM all stores were back up and running.

The company went on to say: “We want to apologize to our valued customers for any inconvenience and express our appreciation for their patience as we have addressed the situation today.”

While some turned away to shop elsewhere for the day, there are a lot of dedicated Market Basket customers who would rather wait it out.

“Well I like their prices, it’s what I can afford,” said Toner.

“Through the team working together, we are confident that all temporary disruptions will be resolved shortly,” the spokesperson said.

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