BOSTON - A JetBlue passenger from Southbridge who says she was bit by a dog before her flight in Orlando is trying to track down the dog before a deadline to get a rabies vaccine.
Brittany Langlois said she was bit by a dog at the check-in line for her flight at the Orlando International Airport last Sunday, and while the bite has been improving, she still doesn't know anything about the animal's medical records.
"I turn around and this owner is kinda reeling the dog back in, and I look at her and I'm like 'that dog just bit me!' and I think I was in like, and initial shock, like that dog just bit me," said Langlois.
Langlois has been on a course of pain meds and antibiotics for the last week, but the real pain may still be ahead if she's forced to undergo a series of rabies shots, something even her doctor is hesitant to do.
"He's like 'it's an extremely painful shot and it's a series of three, I wouldn't want you to go through that if you didn't have to,' and at the same time I'm like, I don't wanna go through that either," Langlois said.
Langlois has been calling and emailing JetBlue's customer service, trying to get contact information for the owner of the dog that bit her so she can find out if the animal is up to date on its shots.
Langlois has a window of ten days before she will be forced to do it to be safe. Immediately after the incident, she says a JetBlue agent removed the man from the line, but she never saw him again. Agents wouldn't or couldn't give her any information on the dog or the owner.
"So you're telling me you don't know who this passenger is, so I could walk into an airport tomorrow, and that same passenger with that same dog could be boarding a plane because you don't know who it is," Langlois said.
But now with the clock running out, she's hoping the airline will spare her the pain ahead, even if they can't undo what's been done already.
"She's like, 'there's nothing we can do, we can cover your medical bills but that's about it,' and then she provided me with a $50 voucher. Like, I don't know if I'm ever going to fly again," Langlois said about the response she got from JetBlue's customer service representative.
JetBlue issued the following statement regarding the incident:
"The safety of our customers is our top priority. Regrettably, while in the pre-security area near the ticket counter, a JetBlue customer was bitten by a dog in the company of an unknown individual who was not a JetBlue customer. JetBlue crew members attempted to speak with and identify the handler of the animal responsible for the bite. However, the unknown individual refused to cooperate and immediately exited the terminal with the dog. The JetBlue customer received medical attention onsite. We apologize for the inconvenience and discomfort experienced by our customer. We continue to offer our support, and encourage the customer to pursue appropriate medical treatment.
JetBlue Corporate Communications"
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