Worcester County

JetBlue passengers stranded on tarmac after staffer goes home sick at Worcester airport

WORCESTER, Mass. — A JetBlue plane was stranded on the tarmac for almost an hour early Tuesday morning after staff member had gone home sick at Worcester Regional Airport.

JetBlue flight 676 left New York at approximately 11:52 p.m. on Monday night and landed in Worcester at 12:50 a.m. according to FlightAware.

Once the plane landed, a crew member from JetBlue trained on safely operating the jet bridge had gone home sick before being able to help passengers off the plane.

Another jet bridge trained crewmember was called to assist, but passengers still had to wait 45 minutes before they could leave the tarmac.

In a statement, JetBlue said “we are working with our business partner who operates our ground team in Worcester to determine why a crewmember was not in place at the jet bridge to ensure this remains an isolated incident. We know any delay is a frustrating situation and apologize for the wait.”

JetBlue will also be contacting the passengers on the flight within the next day to issue an apology and a $50 travel credit.

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