Taylor Swift breaks silence over Ticketmaster debacle

Taylor Swift broke her silence via Instagram on Friday regarding Ticketmaster’s handling of her ‘The Eras Tour’, ticket sales.

“Well. It goes without saying that I’m extremely protective of my fans. We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house. I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do,” she wrote. “It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.

Many fans were unable to purchase tickets this week for her upcoming tour on due to record breaking demand.

Ticketmaster announced yesterday that it will be canceling the general public sale for tickets because it doesn’t have enough tickets.

Swift added “There are a multitude of reasons why people had such a hard time trying to get tickets and I’m trying to figure out how this situation can be improved moving forward. I’m not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them.

Ticketmaster cited “extraordinarily high demands” on ticketing systems and “insufficient remaining ticket inventory to meet that demand” as a reason for calling off Friday’s sale.

“And to those who didn’t get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs. Thank you for wanting to be there. You have no idea how much that means,” Swift ended.

This is a developing story. Check back for updates as more information becomes available.

Download the FREE Boston 25 News app for breaking news alerts.

Follow Boston 25 News on Facebook and Twitter. | Watch Boston 25 News NOW

©2022 Cox Media Group