“It’s been a little bit rocky,” says Shamieh Wall, a Boston Public Schools parent.
That’s because getting picked up for school is hit or miss for Shamieh Wall’s 4-year-old daughter, Ryan. She says the district’s “robo calls” are inconsistent on when the bus is coming and when it’s not.
“How do I plan for my day because I am supposed to be in the office as well,” says Wall.
She reached her boiling point when she says she never got a call and the bus never showed up. Wall was told there wasn’t a bus monitor that day. Boston City Council members recently addressed the shortage during its meeting.
“It is a problem that has been persistent to say the least so I am happy to see that there has been some progress, but I am very disappointed that we’re still having the same conversation,” says Julia Mejia, a Boston City Council member.
Wall took the conversation to Twitter calling out Boston Schools and Mayor Wu for the bus issues.
“I was just frustrated and I am like ‘Mayor Wu where are you? You are a mom, this is ridiculous.’”
Mayor Wu answered by showing up to her home and riding the bus with Ryan to school.
“She was just responsive and listening and I felt like she cared honestly,” says Wall.
The Boston Public School District recently hired 10 new bus monitors and released a statement reading in part:
“We know delayed buses continue to be challenging for our students and families and are working around the clock to improve our daily bus performance. While we are not yet where we want and need to be, we will continue to work hard in service to our students and their future success. We have also recently hired the necessary number of drivers to cover all routes.”
This is a developing story. Check back for updates as more information becomes available.
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