JetBlue CEO apologizes as major delays continue at Logan Airport

BOSTON, Mass. — Traveler frustrations continued at Logan today especially at the JetBlue terminal. Many people are still trying to get to their destinations after JetBlue announced major cancelations and delays because of severe weather over the weekend in the Southeast.

JetBlue Airways unveiled this shiny, new, long flight plane at Logan as they announced a new international flight coming this summer to London. The airline’s CEO Robin Hayes then agreed to talk to us about the ongoing issues passengers are having over the past few days. “We are really sorry for everyone that was disrupted. We take canceling any flight personally,” Hayes said.

The airline industry reported 58 hundred canceled flights directly related to severe weather in Florida over the weekend. JetBlue telling us at least 900 of their flights were canceled. “When nearly 50 percent of JetBlue’s flights touch Florida so when you have something impacting that many crews and that many airplanes it is going to take you a few days to reset,” said Hayes.

Several days later, passengers like John and Andrea Shackle were still trying to finish their travel.  “It’s just been a nightmare. How much money do you think you are out? A thousand dollars, easy,” said Andrea Shackle. The Shackles were supposed to be home by Sunday and now have missed two days of work. “We are booking on another airline, cutting bait and just moving on,” said John Shackle. “I just feel like. I can’t even think of how to explain it because I don’t know like to swear and I don’t like to,” said Andrew Shackle.

Ann Fitzpatrick and her husband tried for a few days but they are cutting their losses on what was supposed to be their big vacation. “We are going back home. I don’t have enough time at work to finish it out. They told us they could get us there on Thursday. Our return flight was Saturday,” said Fitzpatrick.

JetBlue says there is always lessons learned and it is always working to improve what they can. “Because your crews are out of position and they are timed out and you have to wait to wait for new crews to be available. I understand the frustration. It’s hard to see why you can’t recover quicker sometimes,” said Hayes.

The CEO says they have been adding more staffing and planes since business started returning after COVID-19 so that should help moving ahead.

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