The former McDonald’s employee accused of putting French fries in her mouth before serving them to a customer is due in court. — The former McDonald’s employee accused of putting French fries in her mouth before serving them to a customer is due in court.
According to court documents obtained Monday by Boston 25 News, 22-year-old Kaylie Santos, of Southbridge, has been charged with distributing food with a harmful substance. The charge stems from an April 9, 2026, incident at the McDonald’s on East Main Street.
Investigators say the video, recorded on a Snapchat account, shows Santos taking handfuls of French fries, placing them in her mouth, and then putting them back into a carton.
Police identified the customer as a Southbridge woman who later told investigators she had eaten the fries before seeing the video online.
Santos, the manager at the Southbridge McDonald’s, knew the customer from a prior relationship; court documents indicate they had been together for about two years, and Santos was allegedly upset about their October 2024 breakup.
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The restaurant has since taken action, and the employees involved are no longer working there.
Police say there’s surveillance video of the incident as well.
This is a developing story. Check back for updates as more information becomes available.
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