Mobile, online banking services restored for Citizens Bank customers after technical issue

citizens bank outage An error message on Citizens Bank's online banking website on Wednesday, Aug. 26. A spokesperson for Citizens confirmed the company is experiencing a "technical issue" that's preventing customers from accessing several bank apps. (Citizens Bank screengrab)

Citizens Bank, headquartered in Providence, Rhode Island, reported a technical issue Wednesday morning.

citizens web app error Citizens' mobile app diplays an error message on Wednesday morning. Many customers are reporting issues accessing the web and mobile app.

Boston 25 News reached out to Citizens Bank for comment after the outage was reported.

We are currently experiencing a technical issue that is preventing customers from accessing certain applications. Our technology teams are actively engaged and are working towards a resolution. We regret any inconvenience this has caused our customers.

—  Peter Lucht - Head of Media Relations, Citizens Bank

At 2:20 p.m. on Wednesday afternoon, Citizens Bank said service was restored.

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