A Department of Children and Families worker ended up leaving with the wrong child after going to pick up the child from the KinderCare in West Bridgewater.
KinderCare said they received notices on Friday about two children who shared the same name, with one getting picked up by a DCF worker and the other by a family friend.
However, when the DCF worker arrived, there was a misunderstanding that led them to leave with the wrong child.
KinderCare said they were grateful the child was okay, and that the child was in the care of a certified state child care worker during the duration, which they believed to be about an hour.
“How does this even happen?" Tiffany McCullough, the child's mother, said. "I lost my mind. I was like, 'Where is my child?' Like, are you kidding me?"
McCullough says a family friend arrived at the daycare last Friday afternoon to pick up her 5-year-old daughter Aria, only to find out Aria had already left with the DCF worker.
“I’m getting a call saying, 'Don’t freak out, but your daughter was mistaken for another Aria,'" McCullough said.
Although KinderCare said McCullough's daughter was returned within the hour, the child's grandmother Lana Leonard said the damage had already been done.
"I said, 'What did you do?' [Aria] said, 'They took me and gave me toys to play with,'" Leonard said. "I said, 'Were you scared? You didn’t know this lady.' She said, 'Yeah, Nana. I was very scared.'"
Leonard said the whole situation was "unacceptable," and was left looking for answers.
"There's no excuse," Leonard said. "There's no excuse at all."
KinderCare said they are taking the matter seriously, and are working with the DCF to prevent any further misunderstandings in the future.
“I don’t want to see another kid go through what she had to go through," McCullough said.
The Department of Children and Families said they "received a report and is investigating."
KinderCare's full statement can be read below:
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